---
title: "Contact"
url: https://getaawp.com/contact/
date: 2015-08-27
modified: 2025-12-23
author: "Florian"
description: "Please note: Our support team will also be taking some time off over Christmas and New Year. 🎄 Nevertheless, we will do our best to respond to incoming emails as..."
word_count: 94
---

# Contact

> **Please note: **Our support team will also be taking some time off over Christmas and New Year. 🎄
>
>
>
>
>
> Nevertheless, we will do our best to respond to incoming emails as quickly as possible. We therefore ask for your understanding if our response takes a little longer than usual. 🙏
>
>
>
>
>
> Our support team will be available as usual again from Monday, January 5, 2026.

**[Get help from our plugin documentation](/docs/)**, or send us a detailed message:

SupportWhat do you need help with?Please select...General questionPre-sale questionTechnical supportFeature requestBilling questionMy accountRefund requestAAWP's affiliate programOtherSummary
**Important**: We offer customer support in English. Please be so kind and **write to us in English **and **not in Spanish**.
Otherwise, there may be translation problems. Thank you very much!

What's the reason for your refund request?Please select...I had problems connecting to the Amazon APII was missing a certain featureI found it too difficult to use the pluginI decided to use a different pluginI had a compatibility issue with a third-party plugin/themeOtherYou can find the invoice for your purchase directly in your [customer account](https://getaawp.com/dashboard/).

You have questions about licenses? This might help you:

- [License Upgrades](https://getaawp.com/docs/article/license-upgrades/)
- [License Renewals](https://getaawp.com/docs/article/license-renewals/)
- [How-to change the domain of your license](https://getaawp.com/docs/article/license-domain-change/)
- [License Server – Problems and Fixes](https://getaawp.com/docs/article/license-server-problems-fixes/)
**Good news! Our plugin can retrieve products even without access to the official Amazon API**? Take a look at the [documentation of our AAWP API](https://getaawp.com/docs/article/aawp-api/).

Are you experiencing problems connecting to the Amazon API? This might help you:

- [Amazon API “not connected” – Frequent causes](https://getaawp.com/docs/article/amazon-api-not-connected-frequent-causes/)
- [Amazon API: “RequestThrottled” and how to fix it?](https://getaawp.com/docs/article/amazon-api-requestthrottled-how-to-fix/)
Are you having trouble activating your license? This might help you:

- [License Server – Problems and Fixes](https://getaawp.com/docs/article/license-server-problems-fixes/)
Stars/ratings/reviews don't show up on your site? This might help you:

- [Star ratings and reviews don’t show up](https://getaawp.com/docs/article/star-ratings-reviews-missing/)
Some products are not displayed correctly on your site? Please take a look the following article first:

- [Step-by-step troubleshooting guide for solving the “Products not found” issue](https://getaawp.com/docs/article/products-not-found-troubleshooting-guide/)
What's your question or comment?Website / URLRelevant Files (e.g. Screenshots, Logs)Relevant Files (e.g. Screenshots, Logs) First NameLast NameWhat's your email address?Marketing Consent I would like to be informed about plugin relevant news, product recommendations and discount promotions I consent to having this website store my submitted information so they can respond to my inquiry and I have read the [Privacy Policy](https://getaawp.com/privacy-statement/). I know that I can revoke my consent at any time by email to support@getaawp.com.Submit

*If you experience any problems submitting the form, please feel free to email us directly to [support@getaawp.com](mailto:support@getaawp.com).*