1. AAWP
  2. Documentation
  3. Amazon Product Advertising API
  4. Amazon API “not connected” – Frequent causes
  1. AAWP
  2. Documentation
  3. Troubleshooting
  4. Amazon API “not connected” – Frequent causes

In case the plugin was not able to establish a connection to the Amazon API, here are some of the most frequent causes:

  • You haven’t been signed up for the Amazon Product Advertising API yet (instructions)
  • API access and/or secret key are invalid (creating API credentials)
  • The plugin wasn’t able to communicate with the Amazon API due to the fact that your server doesn’t met all requirements (see technical requirements)
  • The email you’re using to login to the AWS area and Amazon Associates are not the same
In most cases, it’s because the PHP SOAP extension is not yet enabled on the server. However, this can usually be solved easily by getting in touch with with the support of your web hosting company.

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