1. AAWP
  2. Documentation
  3. Amazon Product Advertising API
  4. Amazon API “not connected” – Frequent causes
  1. AAWP
  2. Documentation
  3. Troubleshooting
  4. Amazon API “not connected” – Frequent causes

In case the plugin was not able to establish a connection to the Amazon API, here you find a collection of all API connection error codes, messages, and their solutions.

AccessDenied

This error occurs when the access key provided is not registered with Product Advertising API or the credentials being used are AWS credentials.

Solution: Please visit your Amazon associates central and create API keys according to our tutorial.


AccessDeniedAwsUsers

This error occurs when the access key provided is not registered with Product Advertising API or the credentials being used are AWS credentials.

Solution: Please visit your Amazon associates central and create API keys according to our tutorial.


InvalidAssociate

This error occurs when the access key is not mapped to the approved associate store.

Solution: Please visit your Amazon associates central and make sure the API keys come from your account.


IncompleteSignature

The request signature did not include all of the required components.

Problem: It seems like there are problems on your server sending a correct API request.


InvalidPartnerTag

The partner tag is not mapped to a valid associate store with your access key. Please visit associates central.

Solution: Please visit your Amazon associates central and make sure the tracking id comes from your account.


InvalidSignature

The request has not been correctly signed.

Problem: It seems like there are problems on your server sending a correct API request.


RequestThrottled

You send more API requests than your Amazon Associates account allows.

Problem: Amazon made some changes regarding their affiliate program which brings several requirements to fully use their API. Please go through our article Amazon API: “RequestThrottled” and how to fix it? in order to solve this problem long-term.

TooManyRequests

The request was denied due to request throttling. Please verify the number of requests made per second to the Amazon Product Advertising API.

Solution: This problem may occur temporarily only because the plugin needs to fetch many products from the API at the same time. Please wait for some hours and see if the problem remains.

Problem: In case the problem still occurs, this may be related to the following situation: Amazon API: “RequestThrottled” and how to fix it?.


RequestExpired

The request is past expiry date or the request date (either with 15-minute padding), or the request date occurs more than 15 minutes in the future.

Problem: This problem usually occurs when the server's date/time setting is incorrect. To resolve the problem, please contact your web hosting provider's support.


InvalidParameterValue

Some of the input parameter relating to request are invalid or missing.


MissingParameter

Some of the input parameter relating to request are invalid or missing.


UnknownOperation

The operation requested is invalid. Please verify that the operation name is typed correctly.


Undefined error

Undefined error.

Problem: Please get in touch with us directly and provide temporary WP + FTP credentials, so we can investigate this issue.

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