2. Documentation
  3. Troubleshooting


Amazon API “not connected” – Frequent causes

In case the plugin was not able to establish a connection to the Amazon API, here you find a collection...

Amazon API: “RequestThrottled” and how to fix it?

API stands for Application Programming Interface and is the method we use in our plugin to connect with Amazon to...

Star ratings and reviews don’t show up

Star ratings and reviews don't show up on my site, what can I do and where does the data come from?

Technical requirements

Please ensure that your web hosting meets the following requirements: PHP 5.6 or newer MySQL 5.0.3 or newer WordPress 4.7.5...

PHP SOAP Extension

In order to communicate with Amazon’s Product Advertising API, the PHP SOAP extension must be enabled on your server. In...

Step-by-step troubleshooting guide for solving the “Products not found” issue

Our plugin connects to Amazon using their API to show the product information based on the ASIN you have entered....

License Server – Problems and Fixes

As the owner of an active license (see “License Renewals“), you will receive regular plugin updates. In this context, we...

How-to increase the WordPress memory limit

Increase the memory limit of your WordPress site can be done in several ways and you have to figure out, which one works for your current hosting.

Using the WordPress debug log

In case you run into an issue, it might be necessary to produce some log entries in order to get more details about the cause of the problem.

WP Cron and how-to setup your own cron jobs

In case you run into an issue with WP Cron on your site, it might be necessary to setup your own cron jobs.

eBook prices don’t show up

Right now it's not possible to show pricing data for eBooks which is caused by API limitations.

Styles/scripts are not loaded properly

You may run into the issue that your product boxes/tables are being displayed completely un-styled. This often happens after installing the plugin on a new site or updating it to a newer version.